# Customer Intelligence Cuoral Customer Intelligence is the brain behind how businesses understand, measure, and act on customer experiences in real time. It automatically tracks how users interact with your product — from clicks and navigation to errors and drop-offs - then turns that data into actionable insights your team can use to improve reliability, reduce churn, and drive engagement. At its core, Customer Intelligence helps you answer three key questions: 1. **Where are customers struggling or getting stuck?** 2. **Which interactions lead to churn or drop-offs?** 3. **How can we proactively resolve friction before it becomes a ticket?** Whether it’s identifying users who haven’t logged in for 7 days, spotting checkout errors, or detecting high drop-off rates on a key page, Cuoral continuously surfaces insights that matter most — so teams can act, not react. *** ### 🚨 Alerting System Cuoral’s alerting engine keeps your team one step ahead. It automatically detects **friction patterns, anomalies, and risk signals** — then triggers alerts through your preferred channel (email, dashboard notification, or team workspace integration). You can define **custom rules and thresholds**, such as: * Alert when user engagement drops by 30% in a week * Notify support when an unusual number of users face login or payment issues * Flag inactive premium users after 5 days of no activity These alerts are powered by Cuoral’s AI models, which analyze behavioral and system-level signals to determine when something requires attention. This means your team doesn’t have to constantly monitor dashboards — Cuoral does it for you, so you can focus on building better customer experiences. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.cuoral.com/guide/customer-intelligence.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.