Android

Google Play Store Screen Recording Declaration Guide

For Apps Using the Cuoral SDK

If your app integrates the Cuoral customer support SDK and allows users to record their screen when reporting issues, you must declare this functionality in the Google Play Console.

This declaration is required because the SDK uses the FOREGROUND_SERVICE_MEDIA_PROJECTION permission for screen recording.


Step-by-Step: Submit the Declaration

  1. Open Google Play Console

  2. Navigate to Policy

  3. Select App Content

  4. Find Foreground Service Types

  5. Locate FOREGROUND_SERVICE_MEDIA_PROJECTION

  6. Click Manage

  7. Complete the form using the justification below


Declaration Details

Category

Customer Support / Bug Reporting

Justification (Copy & Paste)


Privacy Policy Requirement

Your privacy policy must clearly disclose that the app allows users to record their screen for support purposes.

Add a section explaining:

  • Screen recording is optional and user-initiated

  • Recording only starts when the user explicitly activates it

  • Recordings are used only for customer support and troubleshooting

  • Recordings are securely transmitted and stored


Important Notes

  • No code changes are required.

  • This is only a Play Console declaration.

  • The feature must remain user-initiated and visible to comply with Google Play policies.


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