Android

Google Play Store Screen Recording Declaration Guide

For Apps Using the Cuoral SDK

If your app integrates the Cuoral customer support SDK and allows users to record their screen when reporting issues, you must declare this functionality in the Google Play Console.

This declaration is required because the SDK uses the FOREGROUND_SERVICE_MEDIA_PROJECTION permission for screen recording.

Step-by-Step: Submit the Declaration

Open Google Play Console
Navigate to Policy
Select App Content
Find Foreground Service Types
Locate FOREGROUND_SERVICE_MEDIA_PROJECTION
Click Manage
Complete the form using the justification below

Declaration Details

Justification (Copy & Paste)

Our app integrates the Cuoral customer support SDK, which allows users to voluntarily record their screen when reporting issues or requesting assistance.

Recording only begins after the user explicitly taps the "Record" button within the support widget. A visible notification is displayed throughout the recording session, and users can stop or cancel the recording at any time.

The recordings are used exclusively for customer support and bug reporting purposes to help our support team better understand and resolve user issues.

No screen recording occurs automatically or in the background. All recordings are securely encrypted and transmitted to our support backend for analysis.

Privacy Policy Requirement

Your privacy policy must clearly disclose that the app allows users to record their screen for support purposes.

Add a section explaining:

Screen recording is optional and user-initiated
Recording only starts when the user explicitly activates it
Recordings are used only for customer support and troubleshooting
Recordings are securely transmitted and stored

Important Notes

No code changes are required.
This is only a Play Console declaration.
The feature must remain user-initiated and visible to comply with Google Play policies.

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Last updated 4 months ago

Our app integrates the Cuoral customer support SDK, which allows users to voluntarily record their screen when reporting issues or requesting assistance.

Recording only begins after the user explicitly taps the "Record" button within the support widget. A visible notification is displayed throughout the recording session, and users can stop or cancel the recording at any time.

The recordings are used exclusively for customer support and bug reporting purposes to help our support team better understand and resolve user issues.

No screen recording occurs automatically or in the background. All recordings are securely encrypted and transmitted to our support backend for analysis.