> For the complete documentation index, see [llms.txt](https://docs.cuoral.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cuoral.com/integration/mobile/android-permission.md).

# Android Permission

## Google Play Store Screen Recording Declaration Guide

### For Apps Using the Cuoral SDK

If your app integrates the **Cuoral customer support SDK** and allows users to record their screen when reporting issues, you must declare this functionality in the **Google Play Console**.

This declaration is required because the SDK uses the `FOREGROUND_SERVICE_MEDIA_PROJECTION` permission for screen recording.

***

## Step-by-Step: Submit the Declaration

1. Open **Google Play Console**
2. Navigate to **Policy**
3. Select **App Content**
4. Find **Foreground Service Types**
5. Locate `FOREGROUND_SERVICE_MEDIA_PROJECTION`
6. Click **Manage**
7. Complete the form using the justification below

***

## Declaration Details

#### Category

**Customer Support / Bug Reporting**

#### Justification (Copy & Paste)

```
Our app integrates the Cuoral customer support SDK, which allows users to voluntarily record their screen when reporting issues or requesting assistance.

Recording only begins after the user explicitly taps the "Record" button within the support widget. A visible notification is displayed throughout the recording session, and users can stop or cancel the recording at any time.

The recordings are used exclusively for customer support and bug reporting purposes to help our support team better understand and resolve user issues.

No screen recording occurs automatically or in the background. All recordings are securely encrypted and transmitted to our support backend for analysis.
```

***

## Privacy Policy Requirement

Your **privacy policy must clearly disclose** that the app allows users to record their screen for support purposes.

Add a section explaining:

* Screen recording is **optional and user-initiated**
* Recording only starts when the **user explicitly activates it**
* Recordings are used **only for customer support and troubleshooting**
* Recordings are **securely transmitted and stored**

***

## Important Notes

* No code changes are required.
* This is **only a Play Console declaration**.
* The feature must remain **user-initiated and visible** to comply with Google Play policies.

***