How it Helps Your Teams
Customer Success
Real-time engagement insights & churn risk alerts
Reach out proactively to customers showing signs of frustration
Customer Support
Contextual ticket enrichment with session logs & errors
Faster resolution with less back-and-forth
Product
Visibility into error trends & API performance
Identify product bugs or UX bottlenecks before they escalate
Engineering
Detailed error, trace, and latency logs
Quicker root-cause analysis for incidents
Example Insights Delivered
⚠️ 18% of all sessions this week had API error rates above 10%.
🧩 Customer ID 1043 experienced repeated 400 errors on
POST /checkout.💡 Average engagement score increased by 24% after UI redesign.
🔔 Alert: Churn risk increasing for 5 high-value customers.
Proactive Alerts and Intelligence
Cuoral continuously analyzes session intelligence to trigger automated alerts through:
Dashboard notifications
Email summaries
Webhook events or integrations (e.g., Slack, Zendesk, HubSpot)
Alert types include:
High error frequency
Low engagement / churn signals
Repeated API failures
High latency spikes
Sudden drop in page interactions
Alerts can be configured hourly, daily, or weekly, depending on organizational preference.
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