# Whatsapp

This guide walks you through how to activate and configure the WhatsApp integration for your account.

### Prerequisites

Before starting the setup process, ensure that:

* You have admin access to your dashboard
* The WhatsApp number you intend to use is active
* Your wallet is funded (required for message delivery)

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### Step-by-Step Setup

#### 1. Navigate to Integrations

Go to:

**Settings → Configuration Menu → Integrations Tab → WhatsApp**

Click on **WhatsApp** to begin the setup process.

> 📸 *WhatsApp integration entry point*\
> ![](https://4144261822-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7cjqx8r9XLywjSwcc7AQ%2Fuploads%2Fp09O3LCxSOOBt2g7yV7X%2Fimage.png?alt=media\&token=a9fe15e6-0cc8-4cb5-934c-e92dd0854c2d)<br>

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#### 2. Enter Phone Number

You will be prompted to provide the WhatsApp phone number you want to connect.

After entering the number, click the **Setup** button to proceed.

> 📸 *Phone number input modal*\
> ![](https://4144261822-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7cjqx8r9XLywjSwcc7AQ%2Fuploads%2FDFcu6b7uBd5qXnVfYQIc%2Fimage.png?alt=media\&token=8e5b2b6a-e80f-4eea-b87f-2ee56125eef0)

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#### 3. Grant WhatsApp Access

You will be redirected to Facebook to complete the authorization process. This may require:

* Logging into your Facebook account
* Granting permission for the selected WhatsApp number
* Providing an OTP linked to the phone number\
  ![](https://4144261822-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7cjqx8r9XLywjSwcc7AQ%2Fuploads%2FP6uNVixXrhrTIvt1bxtE%2Fimage.png?alt=media\&token=c8d10f04-4f63-408f-bf0a-0f4243035fca)

Complete the process as instructed.

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#### 4. Approval Waiting Period

Once authorization is completed, access to the WhatsApp number will be granted. However, full approval may take **up to 24 hours (or less)**.

After approval:

* All incoming WhatsApp messages will appear on the **Conversation Page**
* Your team can start replying directly from the dashboard

> <img src="https://4144261822-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7cjqx8r9XLywjSwcc7AQ%2Fuploads%2F9NZvDcsFCqvyc4LaO1Bo%2FScreenshot%202025-11-26%20at%2011.21.57.png?alt=media&#x26;token=ddbd6ded-3b6a-45c6-8000-2a83b92d186d" alt="" data-size="original">

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### Important Note: Wallet Funding

To ensure uninterrupted message delivery, make sure your wallet is sufficiently funded. Messages will not be delivered if your wallet balance is insufficient.

> 📸 *Wallet balance section*\
> ![](https://4144261822-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7cjqx8r9XLywjSwcc7AQ%2Fuploads%2F6NMM5Pn2vPwZkz8ZADTU%2Fimage.png?alt=media\&token=8b160813-148e-43ce-ad3f-172bbe333c0d)

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### Troubleshooting

* If OTP is not received, verify the phone number is active and has network coverage.
* If approval exceeds 24 hours, try reconnecting the number or contact support.
* Ensure the WhatsApp number is not already active on another platform.

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✅ Setup complete! Your WhatsApp integration is now ready for use.