> For the complete documentation index, see [llms.txt](https://docs.cuoral.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.cuoral.com/integration/whatsapp.md).

# Whatsapp

This guide walks you through how to activate and configure the WhatsApp integration for your account.

### Prerequisites

Before starting the setup process, ensure that:

* You have admin access to your dashboard
* The WhatsApp number you intend to use is active
* Your wallet is funded (required for message delivery)

***

### Step-by-Step Setup

#### 1. Navigate to Integrations

Go to:

**Settings → Configuration Menu → Integrations Tab → WhatsApp**

Click on **WhatsApp** to begin the setup process.

> 📸 *WhatsApp integration entry point*\
> ![](/files/dYbbj7vB7MFVZf6nY8nd)<br>

***

#### 2. Enter Phone Number

You will be prompted to provide the WhatsApp phone number you want to connect.

After entering the number, click the **Setup** button to proceed.

> 📸 *Phone number input modal*\
> ![](/files/zjPBu2JzjTIrN1hWX8OL)

***

#### 3. Grant WhatsApp Access

You will be redirected to Facebook to complete the authorization process. This may require:

* Logging into your Facebook account
* Granting permission for the selected WhatsApp number
* Providing an OTP linked to the phone number\
  ![](/files/ohPLyrZXhMTD7OKvXpEv)

Complete the process as instructed.

***

#### 4. Approval Waiting Period

Once authorization is completed, access to the WhatsApp number will be granted. However, full approval may take **up to 24 hours (or less)**.

After approval:

* All incoming WhatsApp messages will appear on the **Conversation Page**
* Your team can start replying directly from the dashboard

> <img src="/files/nkiRVnXx7bRZvXAPd1Zl" alt="" data-size="original">

***

### Important Note: Wallet Funding

To ensure uninterrupted message delivery, make sure your wallet is sufficiently funded. Messages will not be delivered if your wallet balance is insufficient.

> 📸 *Wallet balance section*\
> ![](/files/THYUaTXFOTo6tPqcHWmu)

***

### Troubleshooting

* If OTP is not received, verify the phone number is active and has network coverage.
* If approval exceeds 24 hours, try reconnecting the number or contact support.
* Ensure the WhatsApp number is not already active on another platform.

***

✅ Setup complete! Your WhatsApp integration is now ready for use.