This guide walks you through how to activate and configure the WhatsApp integration for your account.
Prerequisites
Before starting the setup process, ensure that:
You have admin access to your dashboard
The WhatsApp number you intend to use is active
Your wallet is funded (required for message delivery)
Step-by-Step Setup
1. Navigate to Integrations
Go to:
Settings → Configuration Menu → Integrations Tab → WhatsApp
Click on WhatsApp to begin the setup process.
📸 WhatsApp integration entry point
2. Enter Phone Number
You will be prompted to provide the WhatsApp phone number you want to connect.
After entering the number, click the Setup button to proceed.
📸 Phone number input modal
3. Grant WhatsApp Access
You will be redirected to Facebook to complete the authorization process. This may require:
Logging into your Facebook account
Granting permission for the selected WhatsApp number
Providing an OTP linked to the phone number
Complete the process as instructed.
4. Approval Waiting Period
Once authorization is completed, access to the WhatsApp number will be granted. However, full approval may take up to 24 hours (or less).
After approval:
All incoming WhatsApp messages will appear on the Conversation Page
Your team can start replying directly from the dashboard
Important Note: Wallet Funding
To ensure uninterrupted message delivery, make sure your wallet is sufficiently funded. Messages will not be delivered if your wallet balance is insufficient.
📸 Wallet balance section
Troubleshooting
If OTP is not received, verify the phone number is active and has network coverage.
If approval exceeds 24 hours, try reconnecting the number or contact support.
Ensure the WhatsApp number is not already active on another platform.
✅ Setup complete! Your WhatsApp integration is now ready for use.
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