# Whatsapp
This guide walks you through how to activate and configure the WhatsApp integration for your account.
### Prerequisites
Before starting the setup process, ensure that:
* You have admin access to your dashboard
* The WhatsApp number you intend to use is active
* Your wallet is funded (required for message delivery)
***
### Step-by-Step Setup
#### 1. Navigate to Integrations
Go to:
**Settings → Configuration Menu → Integrations Tab → WhatsApp**
Click on **WhatsApp** to begin the setup process.
> 📸 *WhatsApp integration entry point*\
> 
***
#### 2. Enter Phone Number
You will be prompted to provide the WhatsApp phone number you want to connect.
After entering the number, click the **Setup** button to proceed.
> 📸 *Phone number input modal*\
> 
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#### 3. Grant WhatsApp Access
You will be redirected to Facebook to complete the authorization process. This may require:
* Logging into your Facebook account
* Granting permission for the selected WhatsApp number
* Providing an OTP linked to the phone number\
Complete the process as instructed.
***
#### 4. Approval Waiting Period
Once authorization is completed, access to the WhatsApp number will be granted. However, full approval may take **up to 24 hours (or less)**.
After approval:
* All incoming WhatsApp messages will appear on the **Conversation Page**
* Your team can start replying directly from the dashboard
> 
***
### Important Note: Wallet Funding
To ensure uninterrupted message delivery, make sure your wallet is sufficiently funded. Messages will not be delivered if your wallet balance is insufficient.
> 📸 *Wallet balance section*\
> 
***
### Troubleshooting
* If OTP is not received, verify the phone number is active and has network coverage.
* If approval exceeds 24 hours, try reconnecting the number or contact support.
* Ensure the WhatsApp number is not already active on another platform.
***
✅ Setup complete! Your WhatsApp integration is now ready for use.
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