What We Monitor

Cuoral collects and analyzes multiple streams of customer-interaction data, all linked to each session, customer, and organization.

Here’s what’s being monitored under the hood 👇

1. Console Errors

Purpose: Detect client-side issues affecting customer experience — e.g., failing scripts, broken UI components, or unhandled exceptions.

Error messages and stack traces
URL where the error occurred
Severity level (error, warn, info, debug)
Associated session, customer, and organization
Additional context (browser, environment metadata)

“12% of active sessions encountered console errors — likely affecting checkout conversion.”

2. API Response Logs

Purpose: Identify backend errors, failed integrations, and slow endpoints impacting customers.

Request URL and HTTP method
Response status codes and payloads
Latency and metadata
Associated customer and session context

“Average response time increased by 45% for /payment/initiate endpoint — customers may be experiencing transaction delays.”

Purpose: Measure engagement and pinpoint drop-off points or friction patterns.

Page URLs and referrers
User agents (browser/device info)
Metadata such as time on page or scroll depth
Customer, session, and organization linkage

“45% of users drop off after visiting the pricing page — consider optimizing call-to-action.”

4. Recorded Media (Session Replay & Artifacts)

Purpose: Provide visual context for reported issues or customer interactions, reducing time-to-resolution for support teams.

Secure URLs for session replays or recordings
Notes or annotations from support teams
Context on customer, organization, and session

5. Session Intelligence (Aggregated Metrics)

Purpose: Give organizations a summarized view of each customer’s journey quality and alert when attention is needed.

Total error count
API error rate
Average response time
Page view count / engagement activity
Engagement score (based on interaction richness)
Churn risk score (based on inactivity and issue frequency)

“Session 34215 shows high churn risk — multiple API errors and zero engagement in the last 5 minutes.”

🧩 Integrated Relationships

Each record Cuoral captures is linked across your ecosystem, enabling full visibility and context.

Entity

Linked To

Example Use

Organization

All events

Organization-wide health reports

Customer

Sessions, logs, views

Individual experience analysis

Session (Conversation)

API logs, console errors, page views

Complete interaction timeline

RecordMedia

Errors, APIs, Pages

Visual debugging & support evidence

Tickets

Errors & API logs

Context-rich support automation

🔐 Privacy & Data Control

All monitored data is linked via anonymized session and customer IDs.
Sensitive payloads are redacted by default.
Cuoral supports GDPR compliance and organization-level data retention policies.